The app
What photos work best?
Clear, well-lit photos of just your pet, with their face and body in view. Two or three photos from different angles give the closest look. If a photo won’t work, the app tells you why and lets you replace it.
How do credits work?
Uploading photos is free, and so is your pet’s first look. Other creations cost credits, and the app always shows the price before you confirm. Credits are bought through Apple.
My creation failed. Do I pay again?
No. Every creation gets one free retry. After that, you choose whether to try again at the usual price.
Does Fluffy really understand my pet?
The lines are for fun. Fluffy listens for your pet’s sound and writes a line in their personality. It isn’t a translation of what your pet means.
How do I add Fluffy to my Home Screen?
Open an AI photo in Create, tap Add to widget and follow the steps. To change which pet shows up, touch and hold the widget and tap Edit Widget.
I got a new phone. Where are my credits?
Sign in with the same email or Apple/Google account. Your credits, pets and creations are tied to your Fluffy account.
How do I delete my account?
In the app, go to Account, then Delete account. This deletes your pets, photos and creations, and any unused credits.
The collar
How do I pair a collar?
Open Devices, tap Pair a collar, and scan the code on the collar or type it in. Each collar pairs with one pet.
Why is the location a few minutes old?
The collar updates on the schedule you choose: live, or every 5, 10 or 15 minutes. Below 20% battery it switches to battery saver and updates less often.
The collar says offline.
It may be out of signal or out of battery. The twin in the app shows the last state it knew. Charge the collar and keep it near your phone, then open Devices.